General terms and conditions
General Terms and Conditions Wibo-lighting
These general terms and conditions apply to all offers, orders, and agreements of Wibo B.V., acting under the name
Version: [29-6-2026]
Article 1 – Definitions
In these general terms and conditions, the following is understood to mean:
Customer/you: the natural person or legal entity that enters into an agreement with
Consumer: the natural person who does not act for purposes related to a commercial, business, craft or professional activity.
Business customer: a customer acting in the exercise of a profession or business.
Dealer: a business customer who has been accepted by
Agreement: the agreement between
Products: all items offered by
Right of withdrawal: the statutory right of a consumer to dissolve the agreement without giving reasons within the cooling-off period.
Cooling-off period: the period within which a consumer can exercise the right of withdrawal.
Model withdrawal form: the form with which a consumer can indicate that they wish to withdraw from the agreement.
Article 2 – Identity of Wibo-lighting
Wibo B.V.
Trading under the name:
Visiting address: Nijverheidsstraat 2, 7591 BM Denekamp, Overijssel, The Netherlands
Return address: Nijverheidsstraat 2, 7591 BM Denekamp, Overijssel, The Netherlands
Website: [www.wibo-lighting.com]
Email address: [info@wibo-lighting.com]
Chamber of Commerce number: 42058364
VAT number: NL869516681B01
Article 3 – Applicability
3.1 These general terms and conditions apply to every offer from
3.2 Before an agreement is concluded, these general terms and conditions are made available to the customer in a clear manner.
3.3 The customer must be able to save, download or print the general terms and conditions.
3.4 Deviations from these general terms and conditions are only valid when confirmed in writing by
3.5 If additional product, dealer, or promotional terms and conditions apply alongside these general terms and conditions, these shall be clearly stated. In the event of a conflict, the provision most favorable to the consumer shall apply to the consumer.
Article 4 – Business sales and dealership
4.1
4.2 Business customers can only order products after they have been accepted by
4.3
4.4 A dealer is responsible for the accuracy of the provided company details, including company name, address, Chamber of Commerce number, VAT number, and contact details.
4.5
4.6 The dealership does not grant the dealer an exclusive right of sale, unless otherwise agreed in writing.
Article 5 – The offer
5.1
5.2 Images, specifications, colors, dimensions, light output, color temperatures, technical data, and product information are displayed as truthfully as possible.
5.3 Minor deviations in color, finish, dimensions, or specifications may occur and do not entitle the customer to dissolution or compensation, unless the product deviates substantially from what was agreed.
5.4 If an offer is valid temporarily or applies subject to specific conditions, this will be clearly stated in the offer.
5.5
Article 6 – Formation of the agreement
6.1 The agreement is concluded as soon as the customer accepts the offer from
6.2
6.3 Upon receipt of the order,
6.4
6.5 At the latest upon delivery, the customer receives the relevant information regarding the order, including the contact details of
Article 7 – Prices
7.1 All prices are stated in euros.
7.2 Unless expressly stated otherwise, prices are exclusive of VAT for business customers and inclusive of VAT for consumers.
7.3 Any shipping costs, administrative costs, installation costs, or other additional costs will be clearly stated before the customer places the order.
7.4
7.5 Price changes resulting from changes in VAT rates, raw material prices, transport costs, import duties or other levies may be implemented to the extent permitted by law.
Article 8 – Payment
8.1 The customer pays for the order via the payment methods offered by
8.2
8.3 Different payment terms may apply to business customers, provided this is agreed in writing.
8.4 The customer is obliged to report inaccuracies in payment details to
8.5 If the Customer fails to pay on time, the Customer shall be in default by operation of law, unless a notice of default is required by law.
8.6 In the event of late payment,
8.7 Consumers will first receive a payment reminder with a period of 14 days to make the payment before collection costs are charged.
8.8
Article 9 – Delivery
9.1
9.2 Delivery takes place at the address provided by the customer when placing the order.
9.3 The stated delivery times are indicative, unless a fixed delivery period has been expressly agreed in writing.
9.4
9.5 For consumers, delivery shall take place within 30 days at the latest, unless a different delivery period has been agreed.
9.6 If an order is delayed or cannot be delivered in full,
9.7 Exceeding an indicative delivery time does not entitle the business customer to compensation or dissolution, unless otherwise agreed in writing.
9.8 The risk of damage to or loss of the product passes to consumers as soon as the product has been delivered to the consumer or a third party designated by the consumer.
9.9 For business customers, the risk passes at the moment the products are handed over by
Article 10 – Right of withdrawal for consumers
10.1 This article applies exclusively to consumers.
10.2 The consumer has the right to withdraw from a distance contract within 14 days after receipt of the product without giving any reason.
10.3 After withdrawal, the consumer has 14 days to return the product.
10.4 When the consumer exercises the right of withdrawal, the consumer will receive the full purchase amount back, including the standard shipping costs for the outbound shipment.
10.5 The costs for returning the product are the responsibility of the consumer, unless
10.6 The consumer is obliged to handle the product and the packaging with care. The product may only be unpacked or used to the extent necessary to determine the nature, characteristics, and functioning of the product.
10.7 If the product is damaged or has been used beyond what was necessary to assess it,
10.8 The product must be returned, if reasonably possible, complete, undamaged, with all supplied accessories and in the original packaging.
Article 11 – Exercise of the right of withdrawal
11.1 The consumer may exercise the right of withdrawal by unambiguously informing
11.2 The consumer returns the product within 14 days after the notification of withdrawal to:
Wibo B.V. /
Nijverheidsstraat 2
7591 BM Denekamp
Overijssel, Netherlands
11.3 The risk and burden of proof for timely and correct returns lie with the consumer.
11.4 Merely returning a product without a clear notice of withdrawal is insufficient to withdraw from the agreement.
Article 12 – Refund upon withdrawal
12.1
12.2
12.3
12.4 Refunds will be made via the same payment method used by the consumer, unless the consumer agrees to a different payment method.
12.5 If the consumer has chosen a more expensive shipping method than the cheapest standard delivery,
Article 13 – Exclusion of the right of withdrawal
13.1
13.2 The right of withdrawal may be excluded for, among other things:
a. products manufactured according to customer specifications;
b. products that are clearly personal in nature;
c. products which, after delivery, are irrevocably mixed with other products due to their nature;
d. sealed products which, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken;
e. products that spoil quickly or have a limited shelf life;
f. other products for which exclusion of the right of withdrawal is legally permitted.
13.3 Business customers do not have a statutory right of withdrawal, unless otherwise agreed in writing.
Article 14 – Returns for business customers
14.1 Business returns will only be accepted after prior written permission from
14.2 Products that have been specially ordered, made to measure, have been used, are damaged, or are no longer in their original packaging may be refused.
14.3 Any return costs for business customers shall be borne by the business customer, unless otherwise agreed in writing.
14.4
Article 15 – Warranty and conformity
15.1
15.2 Consumers are entitled to the statutory warranty. This means that a product must do what the consumer may reasonably expect of it.
15.3 For business customers, the warranty applies as stated with the product, in the quotation, on the invoice, or in additional warranty conditions.
15.4 Any manufacturer's warranty, commercial warranty, or additional warranty does not affect the statutory rights of consumers.
15.5 The warranty does not cover damage caused by:
incorrect installation, misuse, normal wear and tear, insufficient maintenance, self-modifications, use contrary to instructions, external influences, moisture, fire, fall or impact damage, voltage surges, lightning strikes or application in an unsuitable environment.
15.6 The customer must report a defect to
15.7 In the event of a justified warranty claim,
Article 16 – Installation and application
16.1
16.2 Electrical products shall, if required, be connected by a qualified professional or certified installer.
16.3
16.4 The customer is responsible for assessing whether a product is suitable for the intended application, unless
Article 17 – Complaints
17.1 Complaints regarding products, delivery, or services must be reported to
17.2 A report within 7 days of discovery shall in any case be considered timely.
17.3
17.4 If a complaint requires more time, the customer will receive an acknowledgment of receipt within 14 days with an indication of when a substantive response will follow.
17.5 If a complaint is justified,
17.6 A complaint does not suspend the customer's payment obligation, unless
Article 18 – Liability
18.1
18.2
18.3
18.4 To the extent permitted by law, the liability of
18.5 This limitation does not apply in cases of intent, willful recklessness, or where limitation of liability is not permitted by law.
Article 19 – Retention of title
19.1 All delivered products remain the property of
19.2 The Customer may not pledge or otherwise encumber products subject to retention of title.
19.3 Business customers may resell products in the normal course of their business, unless
Article 20 – Force Majeure
20.1
20.2 Force majeure includes, but is not limited to: disruptions at suppliers or carriers, strikes, fire, extreme weather conditions, government measures, pandemics, import or export restrictions, raw material shortages, power outages, internet outages, and other circumstances over which
20.3 If the force majeure situation lasts longer than 30 days, both the Customer and
Article 21 – Intellectual property and trademark use
21.1 All texts, images, logos, product photos, technical documentation, brand names, and other expressions of
21.2. Customers and dealers are not permitted to use, copy, or modify material from
21.3 Dealers may use the name and brand
21.4
Article 22 – Privacy
22.1
22.2 The
22.3 The privacy statement is available via the
Article 23 – Applicable law and disputes
23.1 Dutch law applies to all offers, orders, and agreements of
23.2 Disputes shall preferably be resolved first by mutual consultation.
23.3 If no solution is reached, disputes shall be submitted to the competent Dutch court.
23.4 For business customers, the court in the district where
23.5 Consumers always retain the protection of the mandatory legal provisions applicable to them.
Article 24 – Amendment of these general terms and conditions
24.1
24.2 Changes shall only take effect after they have been clearly published.
24.3 For ongoing agreements, amendments may not be applied to the detriment of consumers, unless the consumer consents thereto or the amendment is legally required.